Welfare Reform encompasses a wide range of changes to both in-work and out of work claimants. These pages will guide you through the changes with links to external sites to enable you to work out your eligibility.
See links to the left for more information
Universal Credit is being rolled out to all claimants from February 2018. It is paid monthly in arrears, so can take up to 2 months to get the first payment.
Even a small change of circumstances will mean you have to claim for Universal Credit and the benefits you usually get will stop.
Get a bank account - your Universal Credit claim will only be paid into a bank, post office or credit union accoun, you cannot get it any other way
Get ahead with your rent - try and pay a bit extra with your rent to get your account in credit, it will give you a buffer while waiting for your claim to be paid. Don't put your home at risk
Get an email address - you will need an email address before you can make a claim
Get access to the internet - you will need this to make and manage your application, so if you don't have access at home, find somewhere locally where you can gain access
0300 303 1190 and ask to speak to the Tenancy Advice Officers
email the Tenancy Advice Officers