Rent & Payments

texting service

As a tenant, it is your responsibility to make sure that your rent gets paid on time. If you have a joint tenancy, then each of you is equally responsible for making sure the rent is paid.

Your rent is due weekly in advance every Monday.

Paying Weekly

If you pay weekly, pay your rent each Monday in advance.

Paying Monthly

If you pay monthly, you must pay at the start of the month for the rest of the month. If you don’t, you will be in arrears.

The amount of rent due is shown on your rent statement. This is made up of your weekly rent and where they apply, services charges.

If you are unsure how much you should pay, please contact the neighbourhoods team.

Rent Setting

Your rent is set in line with your housing associations rent setting policies. These policies are decided in accordance with Government guidelines. Currently the Government has said that rents in the social housing sector will reduce by 1% for each of the next 4 years from April 2016.

Your housing association’s rent setting policies are:

  • To be fair to all tenants, we set rents at levels that can be afforded by households in low paid employment and ensuring that similar properties have similar rents

  • To cover the costs of repairs and maintenance of the properties, the management of tenancies and loan repayments of the original costs of the buildings

We review rents once a year in line with these policies. Any changes come into effect from the first Monday in April. Please contact us if you would like to see a copy of our Rent Setting Policy. 

Service Charges

Service charges cover the cost for communal facilities.

This may include:

  • Maintenance of communal areas such as grass

  • Upkeep of communal gardens

  • Upkeep of communal rooms

  • Cleaning of shared hallways

  • Electricity to communal areas

  • Sewerage.

These charges are not part of the rent although they may be paid with the rent. The amount payable will be shown on your annual rent notification.



Customer services contact: 0300 303 1190 


Tenants Handbook - Rents

How to pay your rent


Direct Debit form MMHA

Direct Debit form SSHA