Job Applications

If you haven't heard from us by the interview date, you will not have been successful on this occasion. Thank you for your interest in working for us.

SDAS Outreach Worker

  • Reference: REF202
  • Application closing date: 21 Feb 2018 10:00

Job Description

Job Description

Job Title: SDAS Outreach Worker

Responsible to: Domestic Abuse Support Worker



Department: Neighbourhoods

Number of people directly managed: 0

Main purpose and scope of the job:

To establish and maintain support for those experiencing or who have experienced domestic violence and abuse and who are over the age of 16 and:

are women and children resident in Telford and Wrekin Safe Accommodation.


women and men living within the Telford and Wrekin area

The post holder maintains an effective support service with the aim of enabling the survivor to develop the skills and resources necessary to move on from abuse and maintain independence and self reliance.

To facilitate education and empowerment groups across the County

Principal Duties and Responsibilities: 

  • To undertake risk assessments and risk management, including the development of safety plans and referral of appropriate cases to MARAC
  • To offer appropriate support, both emotional and practical; including safety planning, support through civil and criminal court action and welfare rights
  • To facilitate access to other resources and services, such as doctors and social services, accompanying them when necessary and possible
  • To support the transition and resettlement from the refuge into safe and independent living via housing association properties or private rent with support of rent deposit schemes. 
  • Where appropriate to support the transition to alternative Refuges.
  • To provide information and sources of help including emergency accommodation, legal options, welfare entitlement and housing.
  • To facilitate education and evidence based programmes to empower survivors
  • To be aware of and liaise with a wide range of agencies e.g. Social Services, Housing Providers, Schools, Solicitors, Police and Police Domestic Violence Units and other voluntary and statutory sector agencies.
  • To raise public and professional awareness about the service and domestic violence issues
  • To ensure that regular opportunities are given for service users to feedback on the service and for consultation and to ensure that this information is used to improve the service.
  • To provide out of hours telephone support in an emergency as part of an on call rota
  • To work at all times within our policies and procedures
  • To keep thorough, confidential and up-to-date client records.
  • To deal with varied administrative tasks, such as the monitoring and evaluation of work by means of a database and the preparation of reports
  • To keep updated and familiar with relevant social legislation, welfare benefit systems and emerging good practice for supporting clients.
  • Ensure a high level of risk awareness is maintained at all times.
  • Ensure that professional boundaries are understood and maintained.

Standard Requirements (Applicable to all roles)


1.            All individuals are expected to be flexible in undertaking the duties and responsibilities attached to their job and may be asked to perform other duties which reasonably correspond to the general character of their job and their level of responsibility.

2.            All individuals are expected to maintain personal and professional development to meet the changing demands of the job and participate in appropriate learning and development activities.

3.            All individuals are expected to carry out their duties and responsibilities having regard to the company’s commitment to providing a customer focused service. 

4.            Act as an ambassador for the Group at all times during the course of your duties.

5.            Ensure compliance with requirements under the Data Protection Act 1998 and follow the Group’s Data Protection Policy and procedures relating to confidentiality.

6.            To promote equality and diversity and to treat everyone with fairness and dignity. Whilst be committed to the principles of Equality and Diversity.

7.            To recognise health and safety as a responsibility of every individual, to take reasonable care of oneself and others in the workplace and comply with policies, relevant legislation and any service specific procedures that may apply to the role.

8.            Ensure practice is firmly rooted within the Children and Adults Safeguarding framework. As an organisation we take an assertive approach to ensuring the safety and well-being of all children and adults with care and support needs and colleagues will need to demonstrate an understanding and commitment to best safeguarding practice.


Candidate Requirements

Person Specification


Knowledge and skills

  • Excellent literary and administrative skills including ability in information technology, data collection and report writing
  • Professional qualification in relevant field
  • Ability to monitor and evaluate work undertaken
  • An understanding of domestic violence and abuse issues and their impact
  • Understanding of health and safety responsibilities
  • Excellent inter-personal & communication skills
  • Ability to work both on own initiative and within a team
  • Understanding of confidentiality issues
  • Understanding of the dynamics of domestic abuse
  • Understanding of safeguarding and child protection issues
  • Ability to work under pressure and to prioritise workload
  • Ability to maintain personal and professional boundaries
  • Ability to self evaluate and reflect on practice


  • Experience of working with women, men, children and young people in crisis in a front line service.
  • Experience of multi-agency work
  • Experience of group work or group learning
  • Experience of working in a non-directive & empowering way
  • Experience of supporting people within a residential or dispersed safe housing setting

Other factors

  • Ability to be flexible in working hours
  • Car owner and driver in order to travel throughout the County
  • Able to be on call as part of a rota

Employment Details

  • Employment Type: Full time
  • Hours: 35
  • Pay: £17,743-£21,187 Annually

How to Apply

To apply online please Click Here. Or alternatively you can apply for an application pack by telephoning: 0300 303 1190 (option 2) quoting the post reference.