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SDAS Outreach Support and Development Worker- Polish Community

  • Reference: REF201
  • Application closing date: 21 Feb 2018 10:00

Job Description

Job Description

Job Title: SDAS Outreach Support and Development Worker- Polish Community

Responsible to: Domestic Abuse Support Service Manager

Department: Neighbourhoods

Number of people directly managed: 0

Main purpose and scope of the job:

  1. To develop and provide advocacy and support to individuals affected by domestic abuse from Eastern European - Polish communities, with a specific focus on ensuring that services are regarded as appropriate and accessible.
  2. Identifying and scoping potential support available from local groups in the community, developing a network of peer mentors and volunteers from the Polish communities.
  3. Working in partnership with local providers, to add value to their existing work with local Polish community groups

Key Outcomes:  An increase in adults affected by domestic abuse from Polish community, reporting that they have been able to access services that have met their needs.


Principal Duties and Responsibilities: 


  • To develop and deliver individual support to, and advocacy for those from minority communities who have experienced domestic abuse living in their homes and/or in the community
  • Assess customers for support eligibility and agree support tasks and outcomes to be achieved.  This will include setting appropriate levels, method and frequency of support required. 
  • To offer appropriate support, both emotional and practical; including safety planning, support through civil and criminal court action and welfare rights
  • To undertake risk assessments and risk management, including the development of safety plans and referral of appropriate cases to MARAC
  • Regularly review the progress of support, and report on outcomes achieved
  • To facilitate access to other resources and services for those from minority communities, including doctors and social services, refuges and welfare entitlement, legal options as examples accompanying them when necessary and possible
  • To initiate and develop outreach groups, drop-ins and other services to support the minority communities in the community in conjunction with other agencies
  • Ensure a high level of risk awareness is maintained
  • To raise public and professional awareness about the outreach service and domestic violence issues
  • To ensure that regular opportunities are given for service users to feedback on the service and for consultation and to ensure that this information is used to improve the service.
  • To work at all times within our policies and procedures
  • To keep thorough, confidential and up-to-date service user records.
  • To deal with varied administrative tasks, such as the monitoring and evaluation of work by means of a database and the preparation of reports
  • To keep updated and familiar with relevant social legislation and benefit systems
  • To participate in regular supervision with the Service Manager and attend team meetings
  • To be flexible and willing to consider different working practices, as necessary
  • To take responsibility for own personal development and agree with the Service Manager their learning and development plan.
  • Ensure that professional boundaries are understood and maintained
  • To provide out of hours telephone support in an emergency as part of an on call rota

Standard Requirements (Applicable to all roles)

1.            All individuals are expected to be flexible in undertaking the duties and responsibilities attached to their job and may be asked to perform other duties which reasonably correspond to the general character of their job and their level of responsibility.

2.            All individuals are expected to maintain personal and professional development to meet the changing demands of the job and participate in appropriate learning and development activities.

3.            All individuals are expected to carry out their duties and responsibilities having regard to the company’s commitment to providing a customer focused service. 

4.            Act as an ambassador for the Group at all times during the course of your duties.

5.            Ensure compliance with requirements under the Data Protection Act 1998 and follow the Group’s Data Protection Policy and procedures relating to confidentiality.

6.            To promote equality and diversity and to treat everyone with fairness and dignity. Whilst be committed to the principles of Equality and Diversity.

7.            To recognise health and safety as a responsibility of every individual, to take reasonable care of oneself and others in the workplace and comply with policies, relevant legislation and any service specific procedures that may apply to the role.

8.            Ensure practice is firmly rooted within the Children and Adults Safeguarding framework. As an organisation we take an assertive approach to ensuring the safety and well-being of all children and adults with care and support needs and colleagues will need to demonstrate an understanding and commitment to best safeguarding practice.


Candidate Requirements

Person Specification



  • Excellent literary and administrative skills including ability in information technology, data collection and report writing

Knowledge and skills

  • Excellent active listening skills
  • Good verbal and written communication skills, including completion of electronic forms and recording of data
  • Good IT skills
  • Ability to work co-operatively with other practitioners, singly and in interagency contexts, on behalf of users of the service
  • Ability to organise workload and respond to unplanned demands
  • Ability to work as part of a support team, providing a cohesive and comprehensive service to users with a wide range of needs
  • Ability to work with minimal supervision on a day-to-day basis, within agreed schedules and guidelines
  • Polish speaker- Desirable
  • Knowledge and understanding of domestic abuse issues and the needs of those affected by it
  • Knowledge and understanding of Eastern European communities and specific understanding of the barriers for the Polish community in accessing support
  • Knowledge and understanding of safeguarding children processes and practice
  • Working knowledge of disability, mental health and drug and alcohol issues,
  • Basic knowledge of benefits and legal assistance available to those seeking freedom from domestic abuse, including housing, civil law and criminal justice processes
  • Comprehensive knowledge and understanding of all of the above, within the context of the experience of those from minority ethnic communities
  • Knowledge of and agreement with Women’s Aid aims and principles


  • Experience of advocacy and support work with vulnerable people
  • Experience of delivering support by telephone
  • Experience in the development of service delivery for vulnerable adults and/ or young people

Other factors

  • Willingness to work flexibly when required
  • Car user essential with daily access to a vehicle

Employment Details

  • Employment Type: Full time
  • Hours: 35
  • Pay: £17,743-£21,187 Annually

How to Apply

To apply online please Click Here. Or alternatively you can apply for an application pack by telephoning: 0300 303 1190 (option 2) quoting the post reference.