Rent Arrears

Your Housing Association is responsible for collecting rent promptly, this is important as it enables us to provide good quality services to our tenants, and maintain our homes.

If you pay your rent late you are breaking your tenancy agreement.

If you find yourself experiencing financial problems, temporary or not, contact the Rents Team immediately.

We will signpost you to relevant agencies who can give you specialist advice. 

Reducing Your Arrears

If you have rent arrears, it is essential that you contact the neighbourhoods team, who will work with you to arrange a suitable repayment plan based on how much you can afford to pay.

Legal Action

The more rent payments you miss, the more difficult it becomes.

We deal firmly with tenants who do not pay their rent and we will take action against you if your account remains in arrears.

This could ultimately result in you losing your home. If we take any action through the courts, we always ask for the court costs to be added to your debt. 

If You Don’t Pay Your Rent

We will begin legal proceeding to take possession of your home and ultimately evict you if you do not pay

rent non payment chart



Citizens Advice Bureau   08444 991100

National Debt Line   0808 808 4000

Shropshire Council Benefits   0345 678 9001

Herefordshire Council Benefits 01432 260333